This option enables you to refund a payment back to the customer’s Dusupay account, credit/debit card or bank account (depending on the original payment method used). If this feature is not activated, please contact us.

If your account is configured to allow refunds then you'll be able to refund your customers manually.

You will find a "refund" button next to the payment details in the transaction history section of your account. By clicking on it, you will be given the choice to execute full or partial refunds.

Please, note that the refund option is supported only for payments accepted via the gateway. For e-wallet (e-mail) payments, you will have to use the "send money" option.

Important: Due to accounting reasons Credit/Debit card payment may be refunded at least 24 hours after the transaction has been completed.

Below are the most common reasons for unsuccessful refunds:

  • A refund has been attempted in less than 24 hours
  • Expired payment instrument
  • Insufficient balance or reserve applied to your account
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